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Protective Services Program

protective services

Everyone has the right to be safe. Sometimes elders are at risk for physical or emotional injury or are at risk due to self-neglect. The Protective Services Program can help.

Massachusetts law (MGL Ch. 19A, Sec. 14-26) defines elder abuse as acts or omissions resulting in serious physical, sexual or emotional injury or financial loss to an adult age 60 or older.

Elder abuse includes:

  • Physical, sexual and emotional abuse
  • Caretaker neglect
  • Financial exploitation
  • Self-neglect

Protective Services is for those experiencing abuse or neglect by others or for elders who may be unsafe because of an inability to care for themselves.

Anyone may report suspected cases of abuse. The identity of the reporter is confidential.

For more information or to make a report in Franklin County or the North Quabbin area (including Athol, Petersham, Phillipston or Royalston), please call LifePath’s Protective Services Program toll-free at 800-732-4636, 413-773-5555, 978-544-2259, or TDD 413-772-6566, FREE, Monday through Friday 9 a.m. to 5 p.m.

LifePath also provides Elder Protective Services in Berkshire County. Contact Berkshire Elder Protective Services at 1-855-874-3242, Monday through Friday, from 9 a.m. to 5 p.m.

The Elder Abuse Hotline is 1-800-922-2275. The hotline is open Monday through Friday, from 5 p.m. until 9 a.m., and all day on weekends and holidays.

Prevent Financial Exploitation

Print the Franklin County & North Quabbin region brochure (630 KB PDF)

Print the Berkshire Protective Services brochure (643 KB PDF)

Franklin County Mandated Reporter Form (17K PDF)

Berkshire County Mandated Reporter Form (18K PDF)