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Stories

People with Military Experience Help Veterans Through Mediation

Veterans Mediation logo with bald eagleTwo Free Training Levels Offered in Early 2020

Veterans Mediation trainees include MA National Guard members, Reserves members, active military, veterans and family members. People who take the free training through Quabbin Mediation use mediation regularly to serve veterans in professional, social and personal settings.

We have trained hundreds in mediation, and they use those skills to help thousands statewide.

The two training levels offered in early 2020 are:

  • A 35-hour professional mediation training which results in a certificate.
  • A 6-hour mediation skills training which covers active listening, neutrality, inquiry, and self-determination so people find their own lasting solutions.

Quabbin Mediation’s Executive Director Sharon Tracy grew up in a multi-generational military family, explaining "We created veterans mediation in 2007 because having people with military experience mediating conflicts involving veterans, Guard, Reserve and active military made a lot of sense. We have trained hundreds in mediation, and they use those skills to help thousands statewide.”

Veterans Mediation trainers present certificates to 2019 graduates. Harvey Weiner is on the left.Veterans Mediation trainers present certificates to 2019 graduates. Harvey Weiner is on the left.Veterans Mediation trainers are connected to the military. For example, Harvey Weiner is the National Commander of the Jewish War Veterans of the USA (America's oldest active veteran service association). He says, "Every American owes a debt to veterans who have sacrificed much to keep us free. By taking the veterans mediation course offered free by Quabbin Mediation, one can acquire the skills to partially repay that debt by learning how best to deal with veterans and with their issues."

Army veteran Angela P., trained in 2015, is Quabbin Mediation’s court coordinator for Eastern Hampshire District Court. Ruth B., another Army veteran and a VA therapist, mediates regularly for Quabbin Mediation. Steve Connor, Veterans’ Service Officer for the Hampshire County region, uses his mediation skills on a weekly basis to help veterans get and maintain housing. Volunteers for Employee Support of the Guard and Reserve, the U.S. Defense Department program promoting cooperation and understanding between civilian employers and their employees, use mediation to ensure Guard and Reserves keep their jobs when they return from deployment.

Benjamin Cluff, left, teaches mediation in 2019.Benjamin Cluff, left, teaches mediation in 2019.Benjamin Cluff is Veterans Services Coordinator in the MA Department of Public Health Bureau of Substance Addiction Services. He says, "The veterans mediation training provides a solid foundation and skills tailored to effective communication, and even more importantly, good listening. I believe what I have gained in the training has assisted me to be a more efficient advocate for my fellow veterans."

Francisco Urena, Secretary of the MA Department of Veterans Services says, "I encourage everyone to take advantage of these training opportunities. Not only will they help you resolve the problems our veterans bring to you, but they will make you a better communicator no matter what circumstances you face."



6 hour trainings (each 6-hour training is a discrete, complete skills training):

January 17 in Gardner, MA

February 7 in Northampton, MA (co-sponsored with the W. Mass. Veterans Outreach Project)

35 hour training:

5 consecutive Fridays beginning March 13 in Gardner, MA

For more information or to register, please contact Quabbin Mediation at (978) 544-6142 or email Quabbin Mediation’s Training Director at This email address is being protected from spambots. You need JavaScript enabled to view it. or the Veterans Mediation Program Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also visit websites VeteransMediation.org and QuabbinMediation.org.