- Written by Janis Merrell
- Published: 06 March 2020
Ombudsman Volunteer Training Begins March 25!
Linda Ackerman, an officer at Greenfield Savings Bank and a life-long resident of Montague where she raised 3 “awesome” daughters, has been a Long-Term Care Ombudsman volunteer for almost 5 years. Ombudsman volunteers support residents in long-term care facilities and help them to resolve concerns regarding quality of life and quality of care.
“I truly believe an Ombudsman makes a difference in the lives of the residents they touch,” says Ackerman.
Ackerman, who has managed the Turners Falls office of Greenfield Savings Bank for the last 26 years, says she is very fortunate that Greenfield Savings Bank views community involvement as a cornerstone of the Bank. Her weekly visits are within her working day and are never the same. At times, Ackerman’s visits are a quick check-in to see how residents are doing from the prior week, while at other times she’s visiting new residents, family members, or checking out resident’s concerns.
When asked what she would tell someone thinking of becoming a Long-Term Care Ombudsman volunteer, Ackerman responds, “I would encourage anyone who might have about two hours a week to spare to seek out the Long-Term Care Ombudsman Program Director, Trevor Boeding. It is an extremely rewarding program and a facility Ombudsman really does become a part of a resident’s extended family, so to speak.”
Part of that reward is “seeing the smile on residents’ faces when I visit and making a difference in their lives,” reflects Ackerman, who says she made a difference in one resident’s life by playing a small part in a resident being able to visit a family member who was not able to visit them.