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Stories

Profile of Long-Term Care Ombudsman Volunteer Linda Ackerman

Roland Leveille talking to Linda AckermanRoland Leveille, a former professional baseball player for six years with the Brooklyn Dodgers and Pittsburgh Pirates, and then a supervisor for Wendell State Park, talking to Linda about her father Warren, who he admired for his humor.Ombudsman Volunteer Training Begins March 25!

Linda Ackerman, an officer at Greenfield Savings Bank and a life-long resident of Montague where she raised 3 “awesome” daughters, has been a Long-Term Care Ombudsman volunteer for almost 5 years. Ombudsman volunteers support residents in long-term care facilities and help them to resolve concerns regarding quality of life and quality of care.

“I truly believe an Ombudsman makes a difference in the lives of the residents they touch,” says Ackerman.

Linda Ackerman talking to Audrey McKemmieAudrey McKemmie, who worked for a long time at UMASS Amherst in the custodial department and physical plant before working at Steiger’s department store, says she looks forward to Linda’s weekly visits.Ackerman, who has managed the Turners Falls office of Greenfield Savings Bank for the last 26 years, says she is very fortunate that Greenfield Savings Bank views community involvement as a cornerstone of the Bank. Her weekly visits are within her working day and are never the same. At times, Ackerman’s visits are a quick check-in to see how residents are doing from the prior week, while at other times she’s visiting new residents, family members, or checking out resident’s concerns.

When asked what she would tell someone thinking of becoming a Long-Term Care Ombudsman volunteer, Ackerman responds, “I would encourage anyone who might have about two hours a week to spare to seek out the Long-Term Care Ombudsman Program Director, Trevor Boeding. It is an extremely rewarding program and a facility Ombudsman really does become a part of a resident’s extended family, so to speak.”

Linda Ackerman talking to Albina FitzgeraldAlbina Fitzgerald, who had ten children and whose oldest great-grandchild is 12, talks to Linda in a Buckley HealthCare common room. She worked at a local tool manufacturer and at a company that made rain boots.Part of that reward is “seeing the smile on residents’ faces when I visit and making a difference in their lives,” reflects Ackerman, who says she made a difference in one resident’s life by playing a small part in a resident being able to visit a family member who was not able to visit them.

Ombudsman volunteers, like Ackerman, are caring, compassionate people who are trained and certified by the state of Massachusetts. They are reimbursed for their mileage to and from the facility to which they are assigned. Join in advocating for quality of care and quality of life for those living in nursing homes and rest homes! We especially need volunteers in Athol, Greenfield, and Turners Falls. Attend the next free volunteer training for the Long-Term Care Ombudsman program on March 25, 26, and 27 in Holyoke. A snow date is reserved for March 30, if needed. With questions or to apply, call Trevor Boeding, LifePath’s Long-Term Care Ombudsman Program Director, at 413-773-5555 x2241 or 978-544-2259 x2241, or email This email address is being protected from spambots. You need JavaScript enabled to view it.. The deadline to apply is March 18!