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Medical appointment transportation assistance information for local residents

FRTA Med-Ride

The Franklin Regional Transit Authority’s (FRTA) Med-Ride Program is a transportation service for people age 60 and older who are residents of certain towns. Med-Ride’s volunteer drivers use their own vehicles to provide curb-to-curb transportation for those who need to travel outside of Franklin County for medical appointments.

Rides must be scheduled at least 48 hours in advance, and arrangements can also be made early, up to a month prior to the date of your appointment.

Drivers may help participants in and out of the vehicle; however, drivers are not authorized to assist with certain needs, such as handling, loading, or securing any health-related equipment or escorting participants directly to and from their homes or medical offices. Those who are not ambulatory or need assistance with walking or transporting equipment should plan to bring along someone of their choice to assist them.

There are no direct fees for LifePath clients. Non-LifePath riders will be charged a fee of 40 cents per mile to help offset the current cost per mile fee (55 cents) that is paid to volunteers.

The Med-Ride Program is available to residents of:

Ashfield, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leyden, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Shelburne, Shutesbury, Warwick, Wendell, and Whately.

For questions about the Med-Ride Program or to schedule transportation, contact the FRTA at 413-774-2262 or 888-301-2262, Monday through Friday, from 8AM to 4PM.

MassHealth transportation

Those with MassHealth insurance should also contact the FRTA to arrange transportation under a different program. Contact MassHealth at 1-800-841-2900 for more information.

Veteran medical transportation

Veterans and their families may also find assistance with the Montachusett Veterans Outreach Center for travel to the VA Medical Centers in Northampton on Wednesdays and in Worcester or Fitchburg on Tuesdays. Contact 978-632-9601.

Cancer patient medical transportation

Cancer patients should contact the American Cancer Society at 1-800-227-2345 and ask about the Road to Recovery Program, which provides travel assistance to medical or treatment appointments related to a cancer diagnosis.