- Written by Federal Trade Commission Consumer Information
- Published: 22 February 2019
What to do about robocalls
Consumers are getting more and more unsolicited robocalls. As the number of these calls has multiplied, so have the number of complaints reported to the Federal Trade Commission (FTC), state and local law enforcement agencies, and consumer organizations across the country.
What's a robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall.
You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What's the reason for the spike in robocalls?
Technology is the answer. Companies are using autodialers that can send out thousands of phone calls every minute for an incredibly low cost. The companies that use this technology don't bother to screen for numbers on the national Do Not Call Registry. If a company doesn't care about obeying the law, you can be sure they're trying to scam you.
What's the FTC doing about robocalls?
During the last few years, the FTC has stopped billions of robocalls that offer everything from fraudulent credit card services and so-called auto warranty protection to home security systems and grant procurement programs. Tracing these calls is a tough job.
Many different companies use the same or very similar recorded messages.
Robocallers fake the caller ID information that you see on your phone. That's called caller ID spoofing — and new technology makes it very easy to do. In some cases, the fraudulent telemarketer may want you to think the call is from your bank, or another entity you've done business with. Sometimes, the telephone number may show up as "unknown" or "123456789." Other times, the number is a real one belonging to someone who has no idea his or her number is being misused.
Robocallers often place the calls through internet technology that hides their location.
What should you do if you get a robocall?
If you get a robocall:
Hang up the phone.
Don't press 1 to speak to a live operator and don't press any other number to get your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
Consider contacting your phone provider
You can ask them to block the number, and whether they charge for that service. Remember that telemarketers change Caller ID information easily and often, so it might not be worth paying a fee to block a number that will change.
Report your experience to the FTC
File a complaint online or call 1-888-382-1222.
What prerecorded calls are allowed?
Some prerecorded messages are permitted — for example, messages that are purely informational. That means you may receive calls to let you know your flight’s been cancelled, reminders about an appointment, or messages about a delayed school opening. But the business doing the calling isn’t allowed to promote the sale of any goods or services. Prerecorded messages from a business that is contacting you to collect a debt also are permitted, but messages offering to sell you services to reduce your debt are barred.
Other exceptions include political calls and calls from certain healthcare providers. For example, pharmacies are permitted to use prerecorded messages to provide prescription refill reminders. Prerecorded messages from banks, telephone carriers and charities also are exempt from these rules if the banks, carriers or charities make the calls themselves.