Are you having trouble loading this page? Click here to view a text-only version.

donations2.jpg
rainbow.jpg
golf-center.jpg
handoff5.jpg

New SHINE Graduates Will Help With Medicare Options

SHINE graduates 2021Left to right: Lorraine York-Edberg, SHINE Regional Program Director; Joanne Borkowski, SHINE Senior Program Assistant; Dennis Gemme, SHINE Graduate; Jocelyn Melanson, SHINE Graduate; Theresa Ahrens, SHINE Graduate; Diana Balmonte, SHINE Graduate and LifePath Supportive Housing Coordinator; Amanda Joao, SHINE Graduate; Marilyn Denny, SHINE Graduate; Lynne Feldman, Community Services Director; Diana Soler, SHINE Graduate.

This past July, seven people celebrated their graduation from the SHINE program while enjoying a luncheon at LifePath’s office in Greenfield. Each graduate received a bouquet along with their certificate of graduation. SHINE is an acronym for “Serving the Health Insurance Needs of Everyone.” As newly certified SHINE counselors, these volunteers will work in their own communities to provide free and unbiased health insurance information, education, and assistance services to Medicare beneficiaries and adults with disabilities.

As newly certified SHINE counselors, these volunteers will work in their own communities to provide free and unbiased health insurance information, education, and assistance services to Medicare beneficiaries and adults with disabilities.

According to SHINE graduate Amanda Joao, “It’s such important work” and “will make such a difference” for her to have this training in her position as Shelburne Senior Center Director.

Graduate Diana Soler, who will be offering SHINE counseling at the Amherst John P. Musante Health Center, says she is looking forward to “helping elders in the Latino community gain access to Medicare by overcoming any language barriers.”

Lorraine York-Edberg, SHINE Regional Program Director, provided the intensive 60-hour training. “This was a great group of dedicated and concerned SHINE trainees,” she said. “They will be very helpful to Medicare beneficiaries in our service area!”

If you have questions about Medicare options, you can consult with SHINE counselors over the phone or in person at some senior centers and other locations. To reach a trained and certified counselor in your area, contact the Regional Office at 1-800-498-4232 or 413-773-5555 or contact your local Council on Aging. If you’re interested in becoming a SHINE counselor, contact Lorraine York-Edberg, Western Massachusetts Regional Director of the SHINE Program, via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 413-773-5555 x2275 or 978-544-2259 x2275.