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Elder Protective Services Program

Special Note on Protecting Elders During COVID-19

Everyone has the right to be safe. Sometimes elders are at risk for physical or emotional injury or are at risk due to self-neglect. The Protective Services Program can help.

What is elder abuse?

Massachusetts law (MGL Ch. 19A, Sec. 14-26) defines elder abuse as acts or omissions resulting in serious physical, sexual or emotional injury or financial loss to an adult age 60 or older.

Elder abuse includes:

  • Physical, sexual and emotional abuse
  • Caretaker neglect
  • Financial exploitation
  • Self-neglect

What is Elder Protective Services?

Protective Services is for those experiencing abuse or neglect by others or for elders who may be unsafe because of an inability to care for themselves.

How do I report elder abuse?

Anyone may report suspected cases of abuse. All calls and the identity of the reporter are confidential.

Elder Protective Services 24/7 Hotline: 1-800-922-2275

If you are concerned about an older adult (age 60 or older), and have reason to believe they are a victim of elder abuse, neglect, self-neglect or financial exploitation, call the Massachusetts-based Elder Abuse Hotline at 1-800-922-2275, or file a report online at

Every community in Massachusetts is covered by a designated Protective Service Agency, including LifePath. All reports will be referred to and handled by the designated Protective Service Agency. The agency will determine if an investigation is warranted and if so investigate the situation and determine the best course of action to alleviate the risk. All calls are confidential.

LifePath's Protective Services Program handles reports in Franklin County or the North Quabbin area (including Athol, Petersham, Phillipston or Royalston). LifePath also provides Elder Protective Services in Berkshire County through the Berkshire Elder Protective Services office.

Information for Mandated Reporters

Elder Protective Services resources