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SHINE: Serving the Health Insurance Needs of Everyone

Senior man and woman with paperworkThe SHINE Program is a State Health Insurance Program that provides free, one-on-one health insurance information, counseling and assistance to Medicare beneficiaries of all ages.

The SHINE Program can assist you if you have questions about any of the following:

  • Medicare
  • Medicare Advantage Plans (Medicare HMOs, PPOs)
  • Insurance Claim Forms
  • Medicare Supplements (“Medigap”)
  • Medicaid/MassHealth
  • Prescription Advantage
  • Medicare Prescription Drug Plans
  • One Care Plans
  • Health Insurance Options
  • Prescription Drug Options
  • Long-Term Care Insurance

SHINE counselors provide assistance in the 54 communities of Franklin County and parts of Hampshire, Hampden and Worcester counties. Some of the services that SHINE counselors provide include:

  • Reviewing your current coverage
  • Reviewing your eligibility for financial assistance
  • Providing health insurance plan comparisons
  • Helping prepare health benefit claim forms and applications

You can consult with a SHINE counselor by phone, meet with them at your area senior center, or request that they visit you at home. Counselors are volunteers trained through the SHINE Program. Click here to learn more about volunteer opportunities.

Please call 800-732-4636, Monday through Friday, 9 a.m. to 5 p.m. to find out more about SHINE and SHINE counselors serving your area.

Download the SHINE brochure (PDF)

SHINE Presentation by Lorraine York-Edberg, Western Mass. Regional SHINE Program Director, at the Hatfield Council on Aging, November 17, 2015

SHINE Training Session for Consumers at Greenfield Savings Bank in Turners Falls: I Am New to Medicare, What are My Options?

Western Regional SHINE Counselors for Franklin & the North Quabbin Area

Town or OrganizationName(s)Phone
Athol Ruth Black, Page Ann Coleman 978-249-8986
Bernardston Dianne Ryan 413-773-5555
Elm Terrace & Winslow Wentworth House, Greenfield Jennifer Glover 413-773-5555
LifePath Mickey Paquette, Larry Bezio, Lucia Russom, Bonnie Telega, Dianne Ryan, Cheryl Richardson, Mary Johnson, Sarah Mancinelli 413-773-5555
South County Senior Center (Whately, South Deerfield, Conway, Sunderland) Bonnie Telega 413-665-2141
Greenfield - Baystate Franklin Medical Center Kathy Scott 413-773-2849
Greenfield Senior Center Mickey Paquette 413-772-1517
Leverett, Shutesbury, Pelham Cami Elbow, Eli Kwarlter, Tyll vanGeel 413-773-5555
North Quabbin Region Tracy Gaudet, Pauline Aldred 978-544-3481
Northfield Diane Ryan 800-498-4232
Orange Tracy Gaudet 978-544-3481
Shelburne Falls Senior Center & West County Larry Bezio, John Pollard 413-625-2502
Sunderland, South Deerfield, Conway, Whately Bonnie Telega 413-773-5555
Turners Falls, West County   413-773-5555

Hampden & Hampshire County SHINE Counselors

Town or Organization Phone
Amherst 413-259-3060
Cooley Dickinson Hospital 413-582-2248
Cummington, Plainfield, Worthington 800-498-4232
Easthampton Community Center 413-527-5240
Easthampton COA 413-527-6151
Florence 800-498-4232
Granville, Chester, Tolland, Blandford, Russell & Montgomery 413-569-5498
Greenfield - Baystate Franklin Medical Center 413-773-2849
Greenfield Senior Center 413-772-1517
Hadley 413-586-4023
Hatfield 413-247-9003
Huntington, Chester, Middlefield 413-667-2203
Leverett, Shutesbury, Pelham 413-773-5555
North Quabbin Region 978-544-3481
Northfield 800-498-4232
Orange 978-544-3481
Shelburne Falls Senior Center & West County 413-625-2502
Sunderland, South Deerfield, Conway, Whately 413-773-5555
Turners Falls, West County 413-773-5555
Huntington Hilltown Health Center 413-667-2203
Northampton 413-587-1228
Northern & Southern Hilltown Regions 413-667-2203
Southampton 413-529-2105
Southwick 413-569-5498
STRAVOS/Amherst Center for Independent Living 413-256-0473 ext. 284
Westfield 413-562-6435
Westhampton 800-498-4232
Williamsburg 413-268-8407

Need SHINE help outside of LifePath's service area?

Click here for a list of SHINE contacts throughout Massachusetts.

State Medicare Patrol

Massachusetts SMP Program Success Story: Rita Viens (Word document)