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Pay your Bill

You can now pay your bill online!

Pay Bill FAQ

How to Pay your Bill Online

  • Click the “Pay Bill” button.
  • Input the amount you wish to pay in the “Invoice Amount” field.
  • Input your client ID number or invoice number in the “Order Number” field.
  • Select Continue to Check Out
  • Complete the personal information for the cardholder followed by the credit card information.
  • Select “Pay $X.XX” button to process the payment.

LifePath Consumer Billing Frequently Asked Questions

  1. What does this service type on my invoice mean?
    • Environmental Accessibility Adaptations:
    • This service is often a delivery of supplies from a provider. This can be a cane, grab bars, briefs, shower chairs, or even something as big as a ramp, bed, or chair. If you aren’t sure what supplies you received, please reach out to your case manager.
    • Complex Care Training & Oversight (SN):
    • This is a nursing visit. Footcare By Nurses is the most common type of visit billed this way, however any time a nurse comes to develop a care plan or manage medication, you will see this service on your invoice. Footcare By Nurses does charge a transportation fee as well, which may appear on your invoice.
    • Administrative Task Fee (Daily):
    • This is a fee charged by our fiscal intermediary Tempus for Consumer Directed Services. The fee can be charged up to 90 days without timesheets being submitted. This covers costs to keep your account with Tempus active. If you do not currently have a worker and wish to end services with Tempus, please reach out to your case manager.
    • Consumer Directed Services:
    • These are hours billed by your Consumer Directed Services worker through Tempus.
    • PERS: Personal Emergency Response System – A button that is worn and used to detect falls or contact assistance in a situation where your safety may be compromised.
    • MDS: Medication Dispensing System – these are locked boxes that dispense medication as needed. They are often filled by a nurse, so you may see Complex Care Training & Oversight (SN) associated with this charge.
  3. There are more services available that are not listed here. If you are confused by a service type on your invoice, please reach out to your case manager. They can help you understand your services.
  4. What are my payment options?
  5. You can pay your invoice in multiple ways.
    • You can send in a check or money order.
    • You can pay online at www.lifepathma.org.
    • You can come into the LifePath office and pay however you wish, including with cash.
    • You can setup automatic payments via your bank/financial institution via online banking. This will send a check from your bank to LifePath directly. Your bank can help you set this up.
    • You can enroll in automatic payments with a card that has a Visa or Mastercard logo on it, including your debit card. If you wish to enroll in automatic payments in this way, please ask your case manager for an automatic payment form.
  7. If you are unable to make payments yourself, you can designate a bill to contact who is willing to help you. To do this, please contact your case manager.
  8. If you are having trouble making your payments due to your financial situation, please reach out to your case manager and ask about a copay adjustment.
  9. What happens if my payment is late?
  10. LifePath has a 3 step process for late payments.
    1. The first month without receiving a payment, your invoice will be marked with a green sticker reminding you that payments are due monthly.
    2. The second month without receiving a payment, we will send a letter with your invoice letting you know about the past due balance and including a billing history for your review.
    3. The third month without payment, we will mail a certified letter with a pay by date, if payment is not received by that date then your services will be suspended the day following the pay by date.
  12. If you are having trouble making your payments due to your financial situation, please reach out to your case manager and ask about a copay adjustment.
  13. I still have questions. Who do I call?
    • If your question is regarding your copay amount, or a change in your service plan, please contact your case manager for assistance.
    • If your question is specific to your invoice, or in regards to a payment that has not been applied correctly, please reach out to your case manager. They will follow up with billing.