Long-Term Care Ombudsman Program

Residents of nursing facilities have a right to dignity and choice.

An Ombudsman is a person who visits nursing home and rest home residents with the goal of enhancing the quality of their care and the quality of their lives. Residents may talk to Ombudsmen about:

  • Loneliness and boredom
  • Rights and responsibilities as a resident
  • Loss of personal items
  • Conflicts with staff
  • Facility policies, and more

Apply today to become an Ombudsman volunteer.

More information about Ombudsmen

Ombudsmen help to educate long-term care residents about their rights, seeking to empower residents to become more active in resolving their concerns. Ombudsman volunteers help to reduce the isolation and loneliness experienced by many residents who have no family or friends involved in their lives.

Long-Term Care Ombudsmen work with nursing home or rest home residents, as well as with their families and friends on behalf of the resident. Services and all conversations with ombudsmen are confidential. Ombudsmen are trained in areas like nursing facility regulations, negotiating and more. They are assigned to specific nursing homes and visit each site weekly. Services are provided free of charge to residents and their families and friends.

The Long-Term Care Ombudsman program director for the LifePath service area is Trevor Boeding, MPH. Trevor can be reached at 413-829-9234.  This program is funded by the Commonwealth of Massachusetts Executive Office of Health and Human Services.

Assisted Living Ombudsman

The Assisted Living Ombudsman is an advocate and may act as mediator in an attempt to resolve problems that arise between an assisted living facility and one or more of its residents. The Assisted Living Ombudsman for the LifePath service area is Amber Haywood, who is located at Greater Springfield Senior Services. Amber can be reached at 413.781.8800, Ext. 374.

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