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Long-Term Care Ombudsman Program

April 2015 Volunteer Month v5 photo of Joy and Robert AJoy Page, a resident of Poet’s Seat Health Care Center in Greenfield, values her conversations with Ombudsman Robert. “I look for him, week after week. It’s delightful when I do see him – like an old friend.” Click here to read their story.

What is a Long-Term Care Ombudsman?

An Ombudsman is a person who visits nursing home and rest home residents with the goal of enhancing the quality of their care and the quality of their lives.

Residents may talk to ombudsmen about:

  • Loneliness and boredom
  • Rights and responsibilities as a resident
  • Loss of personal items
  • Conflicts with staff
  • Facility policies, and more

Ombudsmen help to educate long-term care residents about their rights, seeking to empower residents to become more active in resolving their concerns. Ombudsman volunteers help to reduce the isolation and loneliness experienced by many residents who have no family or friends involved in their lives.

Who does the Long-Term Care Ombudsman program serve?

Long-Term Care Ombudsmen work with nursing home or rest home residents, as well as with their families and friends on behalf of the resident. Services and all conversations with ombudsmen are confidential. Ombudsmen are trained in areas like nursing facility regulations, negotiating and more. They are assigned to specific nursing homes and visit each site weekly. Services are provided free of charge to residents and their families and friends.

If you have questions about the quality of care or quality of life of an individual living in a long-term care facility outside of the Franklin County/North Quabbin area, the local program director can you provide with contact information for the Ombudsman program serving that area.

Please contact us to learn more.

Click here to read about Long-Term Care Residents Rights.

Download the Long-Term Care Ombudsman brochure (PDF)

How can I become a Long-Term Care Ombudsman?

Volunteers are always needed! Individuals who are interested in becoming an Ombudsman volunteer should have a friendly disposition, active listening skills, collaborative problem solving skills, and a strong appreciation for elders and people with disabilities. If you would like to learn more about becoming a trained Long-Term Care Ombudsperson, contact Trevor Boeding at 413-773-5555 x2241 or 978-544-2259 x2241 or by This email address is being protected from spambots. You need JavaScript enabled to view it..

You may also begin the application process now by Applying Online Here or by filling out the following forms and returning them by This email address is being protected from spambots. You need JavaScript enabled to view it., fax (413-772-1084, Attn.: Trevor Boeding), or mail:
Trevor Boeding
Long-Term Care Ombudsman Program
101 Munson St., Suite 201
Greenfield, MA 01301

All applicants must submit a copy of their driver's license or other government issued photographic identification for the CORI.

CORI form (PDF)

Volunteer Application (PDF)

Learn about other volunteering opportunities at LifePath.

Additional Long-Term Care Resources

The Executive Office of Elder Affairs: Long-Term Care Ombudsman website offers the following resources on:

Visit for further information about the continuum of long-term care services and facilities available in Massachusetts. Massachusetts Senior Care Association’s website contains the latest healthcare information affecting older adults and people with disabilities. The website also features up-to-date, comprehensive information on the types of long term services available, payment options and detailed listings of Massachusetts facilities.