SHINE: Serving the Health Insurance Needs of Everyone

Free, one-on-one health insurance counseling for Medicare beneficiaries.

You can receive personalized information and support from a trained SHINE counselor at a location near you, by phone, or in your home.


Our goal is to inform and educate you about your insurance options.

  • Reviewing your current coverage
  • Reviewing your eligibility for financial assistance
  • Providing health insurance plan comparisons
  • Helping prepare health benefit claim forms and applications

Areas of Expertise

  • Medicare
  • Medicare Advantage Plans (Medicare HMOs, PPOs)
  • Insurance Claim Forms
  • Medicare Supplements (“Medigap”)
  • Medicaid/MassHealth
  • Prescription Advantage
  • Medicare Prescription Drug Plans
  • One Care Plans
  • Senior Care Options (SCO)
  • Health Insurance Options
  • Prescription Drug Options
  • Long-Term Care Insurance
  • Dental Coverage Options

Contact us to schedule a SHINE appointment.

Volunteer with SHINE

SHINE 2023SHINE counselors are committed volunteers or agency staff who receive extensive training. Counselors become certified by the Executive Office of Elder Affairs in many areas of health insurance, including Medicare Part A, Part B, and Part D; Medigap insurance, Medicare HMOs, retiree insurance plans, prescription drug programs, Medicaid, Medicare and other programs for people with limited resources.

To learn more about becoming a SHINE counselor, watch this video.

Volunteer to become a SHINE counselor.

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What people are saying about SHINE


LifePath has been very helpful with the SHINE program.